Check the setup instructions, power or charging status, cables and connections, then restart the product if appropriate. Stop using it if you notice visible damage, unusual heat, smoke or another safety concern. If the issue continues, contact the Voltix team with your order number, the product name, a description of the problem and clear photos or a short video.

Start by checking the product packaging, included manual and product page for any available setup guidance. If you cannot find the instructions you need, contact the Voltix team with your order number and the exact product name so we can help identify the relevant information.

Keep the item and its packaging, then contact the Voltix team with your order number and clear photos of the product, packaging and shipping label. We’ll review the details and explain the next steps. Please do not use or return the item before receiving instructions.