To request a return, contact the Voltix team before sending the item back. Include your order number, the reason for the request and any relevant photos. We’ll review the details and provide the applicable return instructions. Please do not send an item without receiving confirmation first.

Refund timing depends on the review of your request and the processing involved. If your refund is approved, we’ll send you confirmation together with the relevant information. If you need an update, contact the Voltix team and include your order number.

Keep the item and its packaging, then contact the Voltix team as soon as possible. Include your order number, a description of the issue and clear photos of the item and packaging. We’ll review the information and explain the next steps. Please do not return or discard anything before receiving instructions.